After discharge, care teams can't see whether patients are following their care plan.
Care plans are created. Patients go home. The first signal that something went wrong is often the readmission itself. For half of patients readmitted within 30 days, there was no physician visit between discharge and readmission.
Echo makes post-discharge follow-through visible to care teams — within hours, not weeks.
How Echo works
No app. No device. No system integration. Existing staff.
After discharge, each care plan task becomes a text message check-in. The patient replies Y or N. It takes thirty seconds.
The dashboard shows which patients are following through and which have gone silent. Alerts fire when a patient stops responding.
Instead of calling every patient or waiting for a crisis, coordinators focus their time on the patients showing warning signals.
“I know exactly what the plan says. I have no idea if the patient did any of it.”
Why now
Hospitals and health systems already know how to build care plans. The challenge has always been understanding what happens after patients leave. Echo focuses on making follow-through visible so care teams can respond sooner — before a missed medication becomes an emergency department visit.
What makes this different
Reminders tell patients what to do. They don't tell you whether the patient did it. Echo asks, the patient texts back, and the care team sees which tasks were completed.
When a patient stops responding, Echo detects it and alerts the coordinator. In current practice, that silence is invisible until the patient reappears in the ED.
Echo works alongside your existing systems without connecting to them. Coordinators use a web dashboard. Patients receive text messages. No app download, no device, no IT project.
Designed for the care transitions workforce that already exists — not new clinical roles. The coordinator's morning changes; their job description doesn't.
Who this is for
High readmission penalties, limited care coordination resources, rural patients who can't easily return for follow-up.
Follow-up attendance after psychiatric discharge is low. Disengagement during the highest-risk period is invisible to care teams.
Coordinators manage caseloads without knowing which patients need attention. Echo gives them that visibility.
See whether this fits your organization
A 30-minute conversation. No pitch deck. We'll ask about your discharge workflow and tell you honestly whether Echo would help.