What a pilot looks like
One unit. 90 days. Measurable outcomes. No system integration required. The decision is small and reversible.
What Echo provides
- Text messaging — we handle the technology, no hardware needed
- A coordinator dashboard that works in any web browser
- Your discharge plan tasks automatically become patient check-ins
- Alerts when patients stop responding
- Coordinator training — one hour, virtual
- An outcome report showing follow-through rates, response patterns, and coordinator response time
What your organization provides
- One care transitions unit or program willing to participate
- 1-3 care coordinators (existing staff — no new hires)
- Patient enrollment during the discharge process
- Access to discharge care plan information (which tasks the patient should complete)
Timeline
Configure care plan templates. Train coordinators (1 hour). Verify SMS delivery. No IT involvement required.
Enroll the first 10-20 patients during discharge. Coordinators begin reviewing dashboard. Iterate on check-in timing based on early feedback.
Continued enrollment. Coordinators use alerts to prioritize outreach. Echo collects follow-through data, response patterns, and coordinator response time.
Detailed report: follow-through rates by task type, disengagement patterns, coordinator workflow impact, and exploratory readmission data if available.
Where we are
Echo is currently partnering with early healthcare organizations to validate measurable improvements in post-discharge follow-through. The platform has been technically verified through comprehensive end-to-end testing. Every pilot is designed to generate evidence that informs future deployments — and we share the results openly with participating organizations.
What gets measured
Every pilot produces a standardized outcome report.
% of tasks patients report completing within 7 days
% of patients who respond to at least one check-in
% of patients who stop responding during the monitoring period
Median time from alert to coordinator action
Time from patient disengagement to coordinator awareness (current baseline: typically 5+ days)
Readmission rates for pilot patients vs. historical baseline, where available
Common questions
No. Echo works alongside your existing systems without connecting to them. Coordinators enter care plan tasks directly. There is no system integration required.
Most coordinators spend 15-20 minutes per morning reviewing the dashboard. The alerts tell them who needs attention — they spend less time calling patients who are fine.
Echo uses SMS text messages, not an app. Any mobile phone that can send and receive texts works. No smartphone, no download, no data plan required.
You receive an outcome report. If the results are meaningful, we discuss ongoing deployment. If they aren't, you walk away with data and no obligation.
Contact us for pricing. Pilots are designed to be affordable enough that the decision doesn't require a capital budget review.
Yes. HIPAA-aligned architecture with multi-tenant isolation, encryption at rest and in transit, role-based access, consent-based data sharing, and full audit logging. See our Trust page for details.
Ready to explore?
Start with a conversation. We'll help you determine whether a pilot makes sense for your organization.