Request Account Deletion
To request deletion of your Echo Health account and associated personal data, use one of the options below.
How to Request Deletion
Open the Echo Health mobile app and navigate to:
Follow the on-screen prompts to confirm your request.
Send an email from the address associated with your account to:
Use subject line: “Account Deletion Request”
What Gets Deleted
When your deletion request is processed, the following data will be permanently removed:
- Your account profile (name, email, authentication credentials)
- Self-care content (journal entries, mood logs, personal notes)
- Preferences and app settings
- Consent records and history
- Wearable device connections and sync data
What May Be Retained
Certain information may be retained for limited purposes as required by law or for legitimate business needs:
- Security and audit logs: retained for fraud prevention and security investigations
- Legal and regulatory records: where retention is required by applicable law
- Anonymized or aggregated data: which cannot identify you personally
If you are connected to a healthcare organization through Patient-Care Mode, some clinical records may be maintained by that organization under their own retention policies. Contact your healthcare provider directly regarding those records.
Processing Timeline
You will receive a confirmation email once your account deletion has been completed. If you don't receive confirmation within 30 days, please contact us.
Questions?
If you have questions about the deletion process or need assistance, contact our support team:
Email: [email protected]
Privacy inquiries: [email protected]
See also: Privacy Policy